Returns

When you shop online you expect convenience so if you experience a problem with a product ordered through InkXpress, we will work quickly with you to keep you printing.

We recognise that time is of the essence and it is essential that your printer is always ready and working, so please call us immediately on 02 9450 2093 and we will do our best to resolve it quickly.

Returns Policy

1. Items ordered and supplied incorrectly must be in original, un-opened and undamaged packaging. 
2. Incorrectly ordered items must be returned in original, un-opened and undamaged packaging at the customer’s expense, within 7 days of purchase and a re-stocking fee apply. 
3. Items no longer required, must be returned in original, un-opened and undamaged packaging within 7 days of purchase at the customer’s expense.  Re-stocking fees apply.
4. Once a return has been approved an RA number (return authorisation) will be issued. When product has been returned and processed a credit or if agreed a refund will be issued
5. All printers sold through InkXpress or PrinterXpress are sold under a strict DOA (dead on arrival) policy, meaning that all faults must be notified within 7 days of receipt. After this time, the manufacturer must be contacted and an authorisation letter granted for the return of the item. Sorry we can not make exceptions to this. 
6. Printers being returned within the DOA (dead on arrival) period can be returned at InkXpress or PrinterXpress expense. After this period, the printer must be returned at the customer’s expense. 
7. No longer needed items, must be returned within 7 days of purchase under customer's expense. Re-stocking fees may apply.
8. Once a return has been approved and the return processed a store credit or if agreed a refund will be issued no later than 7 days after the receipt of the product. If a refund has been agreed then this can take several days for the amount to show in your bank account or credit card statement. 
9. It is the customer's responsibility to pay for all return shipping costs where the item is being returned due to a change of mind or has been incorrectly ordered. InkXpress will cover all associated freight costs for incorrectly supplied or faulty product.

Manufacturer Specific Return Guidelines:
Most times we find that although it appears to be a cartridge related problem a quick call to the manufacturer concerned can help trouble shoot the issue. More often than not the issue can be resolved through their own technical support department.

Most manufacturer specific returns will require the faulty item to be sent for evaluation, along with a print/test sample, a copy of the original tax invoice or proof of purchase and a print configuration report with all toner and drum returns. Some manufacturers require the weight to be above a minimum return weight and all will usually check items for refilling, remanufacturing and tampering. All of which will void any warranty the item may have.  Please contact the manufacturer for specific returns information. 

We know that time is of the essence and it is essential that your printer is always ready and working, so if you have a problem with a product ordered through InkXpress, please call us immediately on 02 9450 2093 and we will do our best to resolve it quickly.